Privacy Policy
Last updated: January 2025
Introduction
Spotless House Cleaning Service ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our house cleaning services in Brooklyn, NY. We operate from 1373 Atlantic Ave, Brooklyn, NY 11216. By using our website or services, you consent to the practices described in this policy.
Information We Collect
We collect information you provide directly when you request a quote, contact us, or book a service. This includes your name, phone number, email address, home address, and details about the services you need (such as home size, number of bedrooms and bathrooms, and any special instructions). We may also collect information about your building access, such as doorman instructions or service-elevator requirements, so we can complete your cleaning. When you visit our website, we may automatically collect usage data such as your IP address, browser type, pages visited, and the dates and times of your visits.
How We Use Your Information
We use your information to respond to quote requests, schedule and provide cleaning services, send service-related communications (such as appointment reminders and confirmations), process payments, and improve our services. We may use your contact details to send occasional updates or promotions about our services; you can opt out of these communications at any time. We never sell your personal information to third parties.
Information Sharing and Disclosure
We share information only with our cleaning team members who need it to provide your service, and with trusted service providers who help us operate our business — such as payment processors and scheduling tools. All such parties are bound by confidentiality obligations. We may disclose your information when required by law, to respond to legal process, or to protect the rights, property, or safety of our company, our clients, or others.
Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We limit access to your information to employees and contractors who need it to perform their jobs.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and remember your preferences. You can set your browser to refuse cookies, though some features of the site may not function properly if you do.
Your Privacy Rights
Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. You may also have the right to opt out of certain data processing or request that we restrict the use of your information. To exercise any of these rights, contact us using the information below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will delete it or anonymize it in accordance with applicable law.
Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Third-Party Links
Our website may contain links to third-party websites that we do not control. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page and revise the "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, contact us at (347) 569-4855 or write to us at 1373 Atlantic Ave, Brooklyn, NY 11216.
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